Contact us to submit a question

How long after I make a deposit will my Gift Aid tax rebate be added into my account?

We submit a tax claim to HMRC on a weekly basis, which is usually settled after approximately 10 working days, though occasional delays may occur.

Why do you charge a fee?

SmartGiving provides the maximum level of service at the least cost to you. However, there are invariablysome administrative costs incurred in the process, for which we take a fee. We are a registered charity, so any surplus fees are donated to charity to support humanitarian and environmental causes.

Are your fees taken on a cumulative or individual basis?

A fee is taken each time you deposit funds to your charity account. The cumulative amount in your account is not taken into consideration (see Fees and Restrictions for more information).

I have a company account – why don’t you claim gift aid for me?

Company accounts do not legally qualify for Gift Aid.  However, you can usually offset any charitable donations against your annual corporate liability.

Can I donate to any charity?

You can make a donation to any charity that is registered in the UK with the Charity Commission or OSCR (Scottish Charity Register), or if they have an HMRC exemption. SmartGiving reserves the right to exclude donations to charities deemed to be ‘suspect’, e.g. under investigation or acting against the public interest. See our Terms and Conditions for more information.

Which credit cards do you accept?

We accept American Express, Mastercard, Mastercard Debit, Visa Credit, Visa Debit and Maestro. 

Do you charge a fee for card payments?

Debit and credit cards do not incur an extra fee.

Can I tick the ‘Gift Aid’ box on a charity’s donation form if I am donating  using a charity voucher?

No - you cannot add ‘Gift Aid’ to a charitable donation made via your charity account, as the funds in your account have already been "Gift Aided".

What happens to any funds in my account after my death?

When an account holder dies any remaining funds that they have put into their account are outside their estate for probate and inheritance tax purposes. A letter of wishes tells us, and your family and/or executors, the charities you'd like to support after your death. This makes the process more straightforward. All you need do is to list the charities or charitable causes in your letter of wishes and send it to us. You can change your mind as many times as you wish by simply sending us an updated letter of wishes.