Contact us to submit a question

How long after I make a deposit will my Gift Aid tax rebate be added into my account?

We submit a tax claim to HMRC on a weekly basis, which is usually settled after approximately 10 working days, though occasional delays may occur.

Why do you charge a fee?

SmartGiving provides the maximum level of service at the least cost to you. However, there are invariablysome administrative costs incurred in the process, for which we take a fee. We are a registered charity, so any surplus fees are donated to charity to support humanitarian and environmental causes.

Are your fees taken on a cumulative or individual basis?

A fee is taken each time you deposit funds to your charity account. The cumulative amount in your account is not taken into consideration (see Fees and Restrictions for more information).

I have a company account – why don’t you claim gift aid for me?

Company accounts do not legally qualify for Gift Aid.  However, you can usually offset any charitable donations against your annual corporate liability.

Can I donate to any charity?

You can make a donation to any charity that is registered in the UK with the Charity Commission or OSCR (Scottish Charity Register), or if they have an HMRC exemption. SmartGiving reserves the right to exclude donations to charities deemed to be ‘suspect’, e.g. under investigation or acting against the public interest. See our Terms and Conditions for more information.

Which credit cards do you accept?

We accept American Express, Mastercard, Mastercard Debit, Visa Credit, Visa Debit and Maestro. 

Do you charge a fee for card payments?

Debit cards do not incur an extra fee but credit card fees may vary. See Fees and Restrictions for more information.

Can I tick the ‘Gift Aid’ box on a charity’s donation form if I am donating  using a charity voucher?

No - you cannot add ‘Gift Aid’ to a charitable donation made via your charity account, as the funds in your account have already been "Gift Aided".