We aim to treat all our supporters and users of our services with the highest level of respect. However, if we ever fall short of the standards you expect or if you are unhappy with any aspect of our services, we’d like to know so that we can prevent the problem from happening again.
SmartGiving Complaints Team
154 Brent Street
When submitting your complaint by post. Please provide the following:
Full Name and complete contact details.
Reason / Nature of your complaint.
We’ll acknowledge receipt of your complaint within five working days.
Once we’ve reviewed your complaint, we’ll contact you about your concerns to ensure we fully understand your complaint. We’ll make every effort to resolve your complaint quickly and fairly and will provide a written response.
If you have a complaint, please complete the online form below.